Using Our Website

By using our website, you confirm that you’re at least 18 years old or have permission from a parent or legal guardian. You agree to use our website responsibly and in accordance with applicable laws and not to misuse, interfere with, or attempt to gain unauthorised access to any part of our services.

Products & Availability

We work hard to ensure that all product descriptions, images, and pricing are accurate. From time to time, information may contain minor errors or products may become unavailable. We reserve the right to update product information, correct inaccuracies, limit quantities, or discontinue products without prior notice. Colours may appear slightly different depending on your device or screen settings.

Prices & Payments

All prices displayed on our website are listed in British Pounds (GBP). Prices and promotions may change without notice. Payment must be completed before an order can be processed and prepared for dispatch.

Orders

Once your order has been placed, you’ll receive an order confirmation by email. This confirms that we’ve received your order request, but it does not guarantee acceptance. In rare cases, we may need to cancel an order due to pricing errors, product availability, payment issues, or suspected fraudulent activity. If payment has already been taken, you’ll receive a full refund.

Shipping

Delivery times, estimated arrival dates, and shipping information can be found in our Shipping Policy. While we always aim to deliver within our estimated timeframe, occasional delays may occur due to circumstances beyond our control.

Returns & Refunds

Our Returns & Refunds Policy explains how returns, exchanges, cancellations, and refunds are handled. By placing an order, you agree to the conditions outlined in that policy.

Intellectual Property

Everything you see on Pawvora—including our branding, logo, photography, graphics, website design, product descriptions, and written content—is the property of Pawvora and may not be copied, reproduced, distributed, or used without our prior written permission.

Privacy

Your privacy is important to us. Information about how we collect, use, and protect your personal data can be found in our Privacy Policy.

Changes to These Terms

As Pawvora continues to grow, we may update these Terms of Service from time to time. Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions about these Terms of Service or anything related to your experience with Pawvora, we’re always happy to help.

Email: support@pawvora.co.uk