At Pawvora, we want you to shop with complete confidence. If you’re not fully satisfied with your purchase, you may return eligible items within 30 days of delivery.

To qualify for a return, products must be unused, in their original packaging, and in the same condition in which they were received. Once your returned item has been inspected and approved, we’ll process your refund to your original payment method.

Please note that used products, replacement fountain filters, and any items that cannot be resold for hygiene reasons are not eligible for return.

If you need to start a return, simply contact our support team at support@pawvora.co.uk, and we’ll be happy to guide you through the process.

Yes. If your item arrives damaged, defective, or incorrect, we’ll happily replace it at no additional cost.

For hygiene reasons, used products cannot be returned. Replacement fountain filters and any item that has been used are non-returnable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Approved refunds are usually processed within 3 business days after we receive and inspect your returned item.

To be eligible for a return, items should be returned in their original packaging and in unused, resalable condition. Returns without the original packaging may not qualify for a refund.

Yes. Orders can be cancelled before they enter the shipping process. Once your order has been dispatched, cancellation is no longer possible.

Yes. As long as the item is unused, in its original packaging, and returned within 30 days of delivery.

Simply email us at support@pawvora.co.uk with your order number and the reason for your return. Our team will guide you through the next steps.

Each product page includes detailed information about features, materials, dimensions, care instructions, and everything you need before placing your order. If you still have any questions, our support team is always happy to help. Simply email us at support@pawvora.co.uk, and we’ll get back to you as soon as possible.

Cleaning instructions may vary depending on the product, so we recommend checking the care section on each product page before cleaning. In general, most Pawvora products can be cleaned with a soft cloth and mild soap. Avoid harsh chemicals or abrasive cleaners, as they may affect the appearance or performance of the product.

Our products are manufactured in carefully selected facilities in China that meet our quality standards.

We work closely with trusted manufacturing partners to ensure every product meets our expectations for quality, durability, and functionality before it reaches your home.

Every item is carefully selected and quality-checked to provide the experience our customers expect from Pawvora.